Warenkorb

FAQ

  • I have a question about my order, how can I contact you?

You can contact us via email or over the phone during available office hours. For your question, we will make every effort to give you a profession and satisfactory answer.

  • How long will it take to receive my order?

It usually takes 1-6 days to receive your order via standard ground shipping, depending on your location. International orders can be shipped using FedEx International Economy or UPS Worldwide Saver, and will generally be received within 2-4 business days.

  • Will a compatible cartridge damage my multifunction laser printer?

The multifunction laser printer has never had problems, but most manufacturer carry liability insurance to cover any such event. Use of non-OEM consumables does not void the warranty. However, spills of toner or ink can occur with any cartridge, including new ones, repaired or compatible.

  •  What if the printer can’t read my ink cartridge?

The most common reason why ink cartridges can’t be read by the printer is because of wrong installation. Make sure that the correct ink cartridge is inserted in the correct slot. Issues of misalignment is also one of the reasons.

  • How do I know which toner cartridge needs replacing?

You can check Printer Properties from your computer. It will indicate the supply level of each toner cartridge and other options you can have to continue printing if no replacement cartridge is available.

  •  How to reset the printer?

1. Turn on printer. Let printer on until it is on idle and silent mode.
2. STILL turned on, disconnect the power cord at the back part of the printer.
3. Completely unplug the power cord from the outlet.
4. Let printer rest for 60 seconds.
5. Plug in power cord again on the printer and outlet.
6. Turn on printer; or it might automatically turn on.
7. Wait until warm-up period is complete.
8. Run test print.

  • Will your compatible toner cartridge really work for my printer?

YES. Each toner cartridge version we have goes through thorough testing before it is released in the market.

  • How do you resolve printer head problems?

There are a few methods in cleaning a printer head. It can be by removing and cleaning them manually or reset the printer.

  • What are the most common Canon printer errors?

This error message appears because of paper problems. It could mean:

1. Paper jam

2. Paper roller is not picking up

3. Printer detects no paper

  •  What is a CANON PRINTER passphrase?

A passphrase is a combination of letters, numbers, spaces and punctuations used as a security key for network connections. It is basically a sentence and case-sensitive to make it hard to remember. A Canon printer with a wireless feature like Canon MX492 usually requires a passphrase to connect and set up a protected network or wi-fi access.

  • How can we recycle toner cartridges?

Remanufactured toner cartridges are from OEMs. What made the difference is that their worn out parts were replaced by premium ones and they are refilled with compatible toner. Toner refill is also one of the cheapest recycling solution. It extends the life service of an empty toner cartridge up to several times before hitting the dumpster or return programs. 

  • How to print from Android using Wi-fi Direct?

1. Simply open the file you want to print.
2.Tap on the menu icon to open drop down.
3. You can change your printing preference or format or tap on Print.
4. Select your HP wireless printer and print.

  • Is buying a multifunction laser printer a good idea?

It will depend on your needs, space and budget. Sometimes one device is enough, but you can easily spend a lot more on consumables for the MF machine while printing pages. They are always inks and ink is more expensive to operate.

  • My Windows keeps sending printing jobs to the wrong printer. How can I solve this problem?

Windows can mysteriously select a default printer where it automatically sends all printing jobs. For Windows 7 and above, go to Start Menu, Select Devices and Printers, Right Click the printer you want under Printers and Faxes and the Set as Default.

  • Is it more expensive to buy toner cartridge in packs?

It may depend on the quantity and frequency of the product’s usage or consumption. In general, buying in multipacks is much cheaper and sometimes by almost half the price of the individual packages of the same quantity. What’s more, buying in bulk is also eco-friendly as its packaging requires less resources. The main goal of buying in multipacks is to never run out of supplies.

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